Effective Date: September 8, 2026
Last Updated: September 8, 2026
This policy applies to WinJob digital services sold by WinQ AI Labs, Hyderabad, India through https://winjob.pro. For help with a purchase, contact shafi.khan@gmail.com.
Refund eligibility
We do not offer discretionary refunds. Payments for paid access and AI-credit packs are non-refundable except where a refund or another remedy is required by applicable law. Cancelling a renewal, not using the Service or using only part of an access period does not create a discretionary refund entitlement.
This policy does not restrict mandatory consumer rights. If a service has not been delivered, a charge is incorrect or duplicated, or another legal basis for a remedy applies, contact us so that we can review the payment and provide the remedy required in your circumstances.
Cancelling a recurring subscription
A recurring subscription renews according to the billing interval shown at checkout. To stop future renewals, use the cancellation control in your account's billing settings. If you cannot access that control or need assistance, email us using your account email and include the relevant payment or subscription reference.
Cancellation takes effect at the end of the current paid period. You retain the access already purchased until that period ends, unless you separately delete your account or access is suspended under the Terms. Cancellation does not refund the period already charged. Check your cancellation confirmation and next-billing information to verify that future renewal has stopped.
Fixed-term access and credit packs
A fixed-term purchase is charged once for the access period shown at checkout. It does not automatically renew, so there is no future recurring charge to cancel. At the end of the purchased period, another purchase is required for continued paid access.
An AI-credit pack is a separate purchase rather than a recurring subscription. Its allowance and any conditions displayed at checkout apply. The refund eligibility described above also applies to credit packs.
Account deletion is a separate action
Cancelling a subscription keeps your account and learning history available. Deleting your account ends your ability to sign in and use remaining access. To stop renewal while retaining access through the paid period, cancel the subscription instead of deleting the account.
Account deletion does not create a refund entitlement. If you cannot confirm the status of a recurring payment after deletion, contact support with your payment reference.
Requesting review of a payment issue
Email shafi.khan@gmail.com with your WinJob account email, payment or order reference, payment date, amount and a description of the issue. Include any relevant error message. Do not send full card numbers, CVV, passwords or one-time passcodes.
We will review the payment and service-delivery records and communicate the outcome. Requests and remedies remain subject to applicable legal deadlines. The payment-provider estimate below is separate from the time needed to review a request; it is not a promise that every request is eligible for a refund.
How an eligible refund is returned
An eligible refund is returned through the payment provider to the original payment method. We do not ask you to make an additional payment to receive a refund.
After a refund is initiated, Razorpay describes normal refund processing as typically 5-7 working days. This is the provider's processing estimate, not a WinQ AI Labs response or approval deadline. The payment method and receiving bank can affect when a credit appears. See Razorpay's refund information.
If the credit has not appeared after the applicable processing period, contact us with the refund or payment reference so we can help trace its status.
Related policies
Read the Terms and Conditions, Privacy Policy and Digital Delivery Policy for account use, information handling and access delivery.